Comments on: 10 Easy Telephone Etiquette Rules To Ensure A Positive Client Experience, Every Time… https://createclientchemistry.com/10-easy-telephone-etiquette-rules-to-ensure-a-positive-client-experience-every-time/?utm_source=rss&utm_medium=rss&utm_campaign=10-easy-telephone-etiquette-rules-to-ensure-a-positive-client-experience-every-time Sun, 22 May 2016 12:11:20 +0000 hourly 1 By: Francis https://createclientchemistry.com/10-easy-telephone-etiquette-rules-to-ensure-a-positive-client-experience-every-time/#comment-8170 Tue, 12 May 2015 05:06:13 +0000 http://createclientchemistry.com/?p=2392#comment-8170 In reply to Francois Joubert.

Francois, these are excellent and very helpful tips! Thanks for sharing!

]]> By: Francois Joubert https://createclientchemistry.com/10-easy-telephone-etiquette-rules-to-ensure-a-positive-client-experience-every-time/#comment-8165 Mon, 11 May 2015 15:39:53 +0000 http://createclientchemistry.com/?p=2392#comment-8165 Great Blog Francis

One of the most important skills that every employee should be coach on when it comes to telephone etiquette is First Call Resolution. So often you are transferred from pillar to post without your query being addressed. Either transfer the caller to the correct person or if you are unsure; take down details, find out and then phone back – with an answer or solution.

Use correct vocabulary – You cannot “Put someone through” – rather “transfer” the caller.

When you transfer; DON’T blind transfer – give the caller’s name and a short description of query to the person you transfer to. This will improve customer services and promote seamless query resolution.

Hope you found these tips helpful.

Francois Joubert

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